The Body Shop

Can’t sign in?

There’s no form on this page on purpose. We can’t check who you are before you’re signed in, so instead of asking, this page points you at the person — or the one page — that can let you back in.

Start from how you sign in — a PIN, or an email and a password — not from your job title. The two are reset in completely different ways.

Almost everyone who lands here

You sign in with a 6-digit PIN

Ask your store manager to reset your PIN.

Ask your store manager to reset it. It takes them about a minute from their own phone — Team, your name, Reset PIN.They can do it from their own phone in about a minute — it’s under Team, your name, Reset PIN. You don’t need anything from us first.

They’ll read you a new PIN. Sign in with that, and the app asks you to choose your own straight away — so the one they read out doesn’t stay your PIN.

Manager not in today? Or are you the manager?

Whoever covers your store — an area manager — can reset it the same way from their phone. And anyone in store with a manager PIN can do it too.

A PIN reset never arrives by email, and we never ask for your email to do one. If a message offers you a PIN, it isn’t from us.

A different kind of account

You sign in with an email and a password

Area, regional, retail and administrator accounts. You don’t need anyone: we’ll email a reset link to the address on your account.

Reset my password

When none of that works

The link never arrives, or you are the administrator

Links only go to the address on the account. If yours has changed, your organisation’s OpOwl administrator — the person who set up these accounts — can update it. If that person is you, the way back is whoever at OpOwl set your organisation up.

Back to sign in

Mistyped your Employee ID? That’s the usual reason — trying again is quicker than all of this.